Will it filter out time-wasters?

It captures budget context and timing where the caller volunteers it, and gives you a one-line summary so you can decide which leads to ring back first.

What do I get after a call?

A full lead summary the moment the call ends. Scope, urgency, a ballpark value and what to do next. You can push the lead into ServiceM8 with one click.

Does it integrate with ServiceM8 and my calendar?

Scheduled callouts add to your Google Calendar in one click. Send any callout to ServiceM8 as a Job with the recording, summary and customer details. More tools coming.

Will it book outside my service area?

No. You set the suburbs you cover (down to postcode if you want). It tags every Callout with the suburb so you can quote travel properly.

Built for builders

The AI receptionist built for Aussie builders.

Callout picks up after a couple of rings, qualifies the project, and texts the customer a booking link if they want one. You see the lead the moment they hang up. Get up and running in a few minutes.

Start 14-day trial Hear it answer a call

Australian voices, built for trades Works with ServiceM8 Get up and running in a few minutes

2 min

Setup from number-forward to live.

24/7

Answered round the clock.

Trusted by builders on

ServiceM8 Tradify simPRO AroFlo Xero

Builders miss leads every week to unanswered calls.

If you’re an Australian residential builder, your phone rings while you’re on a framing site, walking a knock-down rebuild with the surveyor, or sitting in a council meeting about a heritage overlay. Most homeowners don’t leave a message. They ring the next builder on Google or Houzz.

Callout exists for that reason. We’re an AI receptionist purpose-built for Aussie trades, with a real-sounding Australian voice that picks up every call, captures the project basics, and hands you a written lead summary the second the call ends. You stay on site. The work keeps coming in.

From dropped call to qualified lead in a few minutes.

Search your business by name and suburb when you sign up. We draft your services and FAQs from your website while you watch. Pick a voice from our Australian voice library, take it for a quick test call, choose a plan. About a minute later your dedicated Australian number is answering calls. Available across VIC, NSW, QLD, SA, WA and TAS.

01 · Live intake

Built for the calls builders actually get.

Callout takes the call exactly the way a sharp office manager would. Captures what the customer needs, where they are, how urgent it is, and texts them a booking link if they want one. You see the lead the moment they hang up.

Captures what they need, where they are, and when they want it, in plain English.
Recognises emergency keywords (water ingress, structural damage, safety risk) and flags the lead as urgent.
Offers a booking link by SMS so the customer can self-schedule, if you've got that turned on.

Live transcript · Wed 11:04am

Caller · Northcote

Hi, we’re looking at a rear extension on our Northcote weatherboard. Open kitchen, second bathroom, maybe a deck.

Callout

No worries, I can get that sorted. What’s the address?

We’re at 22 High St, Northcote.

Got it. How soon are you wanting someone out?

We’re hoping for a site walk in the next week or two, no huge rush.

Understood. What’s your first name, and is this the best number to reach you on?

Jess, yeah this number’s fine.

Beauty. Want me to text you a link so you can pick a time, or would you rather wait for the team to ring back?

Send the link, thanks.

Perfect. You’ll get a text just after we hang up. Talk soon.

Captured · summary sent to operator Jess · Rear extension, kitchen + bathroom · 22 High St Northcote · Next 1-2 weeks · booking link sent

Projects covered

Every kind of build, qualified and captured.

From a deck out the back to a full knock-down rebuild, Callout knows what to ask and how to qualify it. Twelve common project types out of the box, plus anything custom you train it on.

Extensions & second storeys

Single-storey adds, second-storey pop-ups, rear ground-floor extensions on period homes.

Full home renovations

Whole-house refits, internal reconfigurations, structural and finishes packages.

Knock-down rebuilds

Demolition, civil, slab and full new build. Single contract, fixed-price scope.

Granny flats & secondary dwellings

DA-compliant secondary dwellings, dual-occ approvals, ADUs to 60m².

Decks & pergolas

Spotted gum and merbau decks, pitched-roof pergolas, alfresco extensions.

Bathroom renovations

Full strip-outs, waterproofing, structural changes, builder-led trade coordination.

Kitchen renovations

Island reconfigurations, structural wall removals, joinery and benchtop fit-outs.

Structural alterations

Load-bearing wall removals, steel beam installs, post-and-beam openings.

Façade & cladding

Render refresh, weatherboard restoration, fibre-cement and timber re-clad.

Soundproofing & acoustic

Party-wall upgrades, ceiling acoustic batts, double-glazing coordination.

Garage conversions

Garage-to-studio, granny-flat conversions, structural and waterproofing scope.

Heritage & period restorations

Victorian, Federation and California-bungalow restorations, heritage-overlay liaison.

Lead Summary · #0307

Rear extension · Northcote

22 High St · concept stage, weatherboard

Urgency Next 1-2 weeks

Ballpark $250k to $350k

Suggested next Book a site walk

02 · Lead summary

Every callout, fully scoped before you ring back.

The moment the call ends, you get a summary written for you. The job, the urgency, a ballpark value, and what to do next.

Job scope in plain English, ready to quote off.
Ballpark value range so you can spot the big ones.
Urgency triaged. Emergency, this week, or whenever suits.
Pushes straight into ServiceM8 if you've got it connected.

How we compare

The only tool built for trade phones, end to end.

	Voicemail	Answering svc	Callout
Picks up every call	No	Hours only	Always
Trained on Aussie trade calls	No	No	Yes
Adds to your Google Calendar	No	Sometimes	Yes
Writes you a lead summary	No	No	Yes
ServiceM8 push	No	No	One-click
Time to set up	Already on	Weeks	A few minutes
Monthly cost	$0	Hundreds	From $79