What about emergencies (smashed windows, break-ins)?

Emergency keywords are picked up on the call and the lead is flagged as urgent in your inbox so you can ring back first. The customer never gets parked on hold.

What do I get after a call?

A full lead summary the moment the call ends. Scope, urgency, a ballpark value and what to do next. You can push the lead into ServiceM8 with one click.

Does it integrate with ServiceM8 and my calendar?

Scheduled callouts add to your Google Calendar in one click. Send any callout to ServiceM8 as a Job with the recording, summary and customer details. More tools coming.

Will it book outside my service area?

No. You set the suburbs you cover (down to postcode if you want). It tags every Callout with the suburb so you can quote travel properly.

Built for glaziers

The AI receptionist built for Aussie glaziers.

Callout picks up after a couple of rings, qualifies the job, and texts the customer a booking link if they want one. You see the lead the moment they hang up. Get up and running in a few minutes.

Start 14-day trial Hear it answer a call

Australian voices, built for trades Works with ServiceM8 Get up and running in a few minutes

2 min

Setup from number-forward to live.

24/7

Answered round the clock.

Trusted by glaziers on

ServiceM8 Tradify simPRO AroFlo Xero

Glaziers miss work every week to unanswered calls.

If you’re an Australian glazier, your phone rings while you’re measuring up a shopfront in Surry Hills, swapping a stress-cracked balcony pane in Burleigh, or boarding up a smashed front window at 11pm in Northcote. Homeowners with a broken window don’t leave a message. They ring the next glazier on Google.

Callout exists for that reason. We’re an AI receptionist purpose-built for Aussie trades, with a real-sounding Australian voice that picks up every call, scopes the job, and hands you a written lead summary the second the call ends. You stay on the tools. The work keeps coming in.

From dropped call to qualified lead in a few minutes.

Search your business by name and suburb when you sign up. We draft your services and FAQs from your website while you watch. Pick a voice from our Australian voice library, take it for a quick test call, choose a plan. About a minute later your dedicated Australian number is answering calls. Available across VIC, NSW, QLD, SA, WA and TAS.

01 · Live intake

Built for the calls glaziers actually get.

Callout takes the call exactly the way a sharp office manager would. Captures what the customer needs, where they are, how urgent it is, and texts them a booking link if they want one. You see the lead the moment they hang up.

Captures what they need, where they are, and when they want it, in plain English.
Recognises emergency keywords (smashed window, break-in, safety risk) and flags the lead as urgent.
Offers a booking link by SMS so the customer can self-schedule, if you've got that turned on.

Live transcript · Sat 11:08pm

Caller · Northcote

Hi, someone’s smashed our front window. Glass everywhere, we can’t lock up properly.

Callout

No worries, I can get that sorted. What’s the address?

We’re at 88 High St, Northcote.

Got it. How soon are you wanting someone out?

Tonight if at all possible, can’t secure the house.

Understood. What’s your first name, and is this the best number to reach you on?

Mel, yep this number’s fine.

Beauty. Want me to text you a link so you can pick a time, or would you rather wait for the team to ring back?

Send the link, thanks.

Perfect. You’ll get a text just after we hang up. Talk soon.

Captured · summary sent to operator Mel · Smashed front window, house unsecured · 88 High St Northcote · Tonight board-up · booking link sent

Services covered

Every kind of glazier callout, handled.

From a smashed front window at 11pm to a frameless shower-screen install on a Tuesday, Callout knows what to ask and what to book. Twelve common job types out of the box, plus anything custom you train it on.

Emergency board-ups

Same-day broken-window response, ply or polycarbonate make-safes, secure overnight.

Window replacements

Toughened, laminated, double-glazed, obscure. Timber, aluminium and steel frames.

Shopfront glazing

Storefront replacements, automatic-door glass, after-hours installs to keep doors open.

Insurance work

Storm and break-in claims, assessor reports, scope-of-works for insurers.

Frameless shower screens

Toughened 10mm fixed and pivot screens, custom measure & install.

Mirrors & wardrobe glass

Custom-cut wall mirrors, wardrobe sliding-door inserts, gym and dance-studio walls.

Splashbacks

Coloured back-painted splashbacks, low-iron Starphire glass, custom kitchen sizes.

Glass balustrades

Frameless and semi-frameless balcony, pool, stair balustrades. AS 1288 compliant.

Sliding & stacker doors

New installs, roller and track replacements, double-glazed retrofits, soft-close upgrades.

Pet & security doors

Pet doors cut into existing glass, security screens, deadlock-rated frames.

Stress cracks & failed seals

Spontaneous breakage diagnostics, fogged double-glaze unit replacements.

Heritage & leadlight

Federation and Edwardian leadlight repairs, period-match etched glass, careful reinstatement.

Lead Summary · #6088

Front window replacement · Northcote

88 High St · ~1.8m x 1.2m · timber frame

Urgency Tonight

Ballpark $1,400 to $1,900 incl. board-up

Suggested next Board-up tonight, measure tomorrow

02 · Lead summary

Every callout, fully scoped before you ring back.

The moment the call ends, you get a summary written for you. The job, the urgency, a ballpark value, and what to do next.

Job scope in plain English, ready to quote off.
Ballpark value range so you can spot the big ones.
Urgency triaged. Emergency, this week, or whenever suits.
Pushes straight into ServiceM8 if you've got it connected.

How we compare

The only tool built for trade phones, end to end.

	Voicemail	Answering svc	Callout
Picks up every call	No	Hours only	Always
Trained on Aussie trade calls	No	No	Yes
Adds to your Google Calendar	No	Sometimes	Yes
Writes you a lead summary	No	No	Yes
ServiceM8 push	No	No	One-click
Time to set up	Already on	Weeks	A few minutes
Monthly cost	$0	Hundreds	From $79